Refunds & Exchanges
- All used items are sold AS IS.
- Absolutely no refunds on used items and in some cases you will not be able to exchange it.
- We do not guarantee the paint or color of used items.
- Exchanges can only be made if the used item is returned in the same condition as when purchased, and after having spoke with someone about the item. Even in these cases, Hawks Motorsports reserves the right to use their own discretion
- New items can be refunded or exchanged as long as the item(s) have not been installed/modified. However, same conditions apply to new items as used (returns need to be approved and we will use our own discretion regarding the items).
- New items MUST be returned in the same condition as when purchased.
- All refunds or exchanges must be requested within 15 days of purchase/delivery.
- Restocking fees apply to all items, up to 25%.
- Any custom orders ex. rear ends, custom gauges, upholstery, interior parts, etc. are absolutely NON-REFUNDABLE. Customers must specify fabric numbers specifically. We recommend requesting samples for fabric and carpet.
- We will not ship a replacement product until we receive the original back, or have tracking information.
- No shipping charges will be refunded. All additional return or exchange shipping charges must be paid by the customer. Original shipping costs on free shipping items will be deducted from refund or in-store credit.
- All returns must be shipped back within 5 days of receiving a return authorization. After that time,your shipment will be refused or you will receive in-store credit. In the case that you received a return label, after 5 days the label will expire and you will be responsible for shipping cost.
- Returns will be processed within 7 BUSINESS days upon receipt. Please check your tracking number to ensure we have received the return and it has been 7 days before calling in for status. We appreciate your cooperation and patience.
- It is the customer's responsibility to understand or ask about our return and exchange policies before attempting to return/exchange and item.